If you’re a Faculty of Engineering, Computer and Mathematical Sciences (ECMS) student, our Ask ECMS team can help you with just about any study-related matter that could possibly arise.
From 20 March 2020, Ask ECMS will be piloting a virtual model of student support.
We acknowledge that our students are in many different circumstances, some with limited access to on-campus facilities. To ensure all students can access the same levels of support, the Ask ECMS team are piloting a virtual support model.
What does this mean?
- Ask ECMS is still available to provide support, but support will be offered online instead of face-to-face during this pilot.
- Online appointments will be delivered through the platform Zoom.
- Staff will be available from 10.00am - 4.00pm, Monday - Friday via:
Phone: (08) 8313 4148
Please check the list of FAQs below, and if you have any further questions, please contact us.
Does this mean Ask ECMS is now closed?
No. Ask ECMS will remain open to assist all students Monday – Friday from 10.00am – 4.00pm. However, from 20 March 2020, Ask ECMS are piloting a virtual model of student support. This includes email, phone and online student video appointments (Zoom).
How do I get help?
How long will it take for someone to respond to my email?
Ask ECMS endeavours to respond to all emails within 1 business day.
I need an appointment with a Student Advisor. Can I still book in an appointment?
Do I need special software or hardware to access student appointments via Zoom?
No software needs to be downloaded – you will be sent an email with a link. At the scheduled meeting time you follow the link to the virtual meeting space.
You will be able to access the virtual meeting via computer or phone.
Note: You or the Student Advisor may want to share your/their screen, and this is best done with a computer connection. If you prefer, we can also call or just disable the video function.
I’m at Ask ECMS now, can someone help me?
To ensure fair and consistent support, please contact us via phone or email and we will help. There is a phone and computer available on Level 1 Ingkarni Wardli if needed.
I need to hand in a form. How do I do this?
I don't have a scanner. How can I manage this?
I have tried calling Ask ECMS but I can’t get through. What do I do?
Ask ECMS staff are doing their best to attend to each and every student enquiry as quickly as possible. In the event that we are not able to answer your call, please email firstname.lastname@example.org.
Also note our opening hours are 10.00am – 4.00pm, Monday - Friday, and calls will not be answered outside these times.
Is the University closed? What is happening with my classes?
The situation is changing rapidly, and so for the most up-to-date information regarding your study please refer to:
- All student updates that are emailed regularly
- The University’s dedicated COVID-19 website, including updates and FAQs
- Your MyUni pages for details specific to each course.
Do I need to attend my lectures?
No, all lectures have moved to online only.
You can watch your lectures online through Canvas (recorded by Echo 360) in MyUni.
I'm a new student who has just arrived in Adelaide. What do I do?
The Government has announced all people entering Australia from overseas will be required to self-isolate for 14 days, as of midnight Sunday 15 March. Follow the link for more information on self-isolation.
Once completed, please phone Ask ECMS (08) 8313 4148 or head to Ask Adelaide in Hub Central to the Welcome Centre for help with any study related enquiries.
Where do I go for further and up-to-date information on COVID-19?
Our dedicated Ask ECMS staff can assist you with:
- changing your major or specialisation
- selecting courses
- adding courses after the deadline
- credit transfers
- degree/graduation checks
- dropping a course
- discontinuing your studies
- enrolment advice
- enrolment errors (e.g. timetable clashes)
- global learning approvals
- leave of absence requests
- study plans
- unit overload requests.